All orders are subject to a handling (processing) period before shipment, and get shipped out usually within 1-2 business days. After receipt of payment you will then receive notification of both processing and shipment.
We source from a few select suppliers to keep our prices low, therefore your order may come in multiple packages depending on availability when the order was placed.
We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.
Approximate shipping times (does not include weekends/public holidays):
a) USA / CANADA ~ 8-12 business days (tracking system available)
b) Rest of the world ~ 12-30 business days (tracking system available)
*Exceptions in (b & c) apply.
Delayed delivery - in very rare instances, packages may take longer than the stated expected timeframe. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there is no tracking updates for more than 30-60 business days.
This may especially be true during the busier holiday seasons at the year's end (November to December months).
For any reason your
shipment may be delayed. Delivery time delays can be due to e.g.
weather incidents, customs or backlogs. Please note that tracking
information can be displayed after your order started being shipped.
Depends on your local shipping company's
policy or customs procedure, you might be charged extra fee for the
final delivery or the import tax.
IF ANY CUSTOMS FEES:
Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions, customs agents may delay delivery of some packages.
*We highly encourage customers to register an account with us to keep track of your order.